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Terms and Conditions
Terms and Conditions
Welcome to Capital Clouds. This website is operated by Capital Clouds Web Limited, trading as Capital Clouds. The terms “we,” “us,” and “our” refer to Capital Clouds. We kindly ask that you read all terms and conditions carefully before making any purchases. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please review them thoroughly. If you do not agree to these terms, you must refrain from using our services.
Glossary
Contacting us
For any inquiries, customers can reach us via email at hello@capitalclouds.co.uk or by calling us at 07725 842140. You are also welcome to visit any of our stores located at 1 Connaught Building, Worthing, BN11 1BA, or 124 Western Road, Hove, BN3 1DB.
We may contact customers through the email or phone number provided at the time of order placement. This ensures that we can keep you informed about your order status and any important updates.
Age restrictions / Age verification
Customers must be at least 18 years old to purchase products from our website and stores. By accessing our services and making a purchase, you confirm that you meet this age requirement. We reserve the right to request proof of age at any time and may refuse service or cancel orders if we suspect that an individual is underage. This policy is in place to promote responsible consumption and comply with legal regulations regarding the sale of vaping and smoking products. We encourage all customers to adhere to these age restrictions to ensure a safe and compliant shopping experience.
By using our website, you grant us full permission to conduct age verification through 1 Account. The information needed for this verification includes your name, address, and date of birth. Additionally, we may ask for a copy of your photo ID, such as a passport or driver's license, to ensure compliance with age restrictions. Rest assured that all information provided will be handled securely and in line with our privacy policy. This process helps us maintain a safe and responsible shopping environment for all our valued customers.
Product information
Our product information section provides detailed descriptions of the vaping, smoking, shisha, and Havana cigar products we offer. Each product listing includes key features, ingredients, usage instructions, and any relevant safety information to help you make informed choices. We strive to ensure that all information is accurate and up-to-date, allowing you to understand the quality and specifications of our products.
While we will do our best to ensure that the pictures accurately represent the products, please note that some images may be slightly altered. Additionally, if we receive new packaging, we may send items in that new packaging, but the product itself will remain unchanged. If you have any questions or need further clarification about any item, feel free to reach out to us directly for assistance.
Promotions and discounts
All products that are on offer or discounted are subject to availability. We strive to keep our inventory updated, but please note that promotions may be limited by stock levels. If a product is not available at the time of purchase, we will notify you accordingly and we have to right to cancel the order with full refund issued.
Order and payment terms
Our order and payment terms are designed to ensure a smooth and secure shopping experience for all our customers. By placing an order on our website, you agree to the following terms:
- Order Confirmation: Once you place an order, you will receive an email confirmation detailing your order and payment information. Please review this confirmation carefully to ensure all details are correct. If you notice any discrepancies, contact us immediately.
- Payment Methods: We accept a variety of payment methods for your convenience, including major credit cards, debit cards, and secure online payment platforms. All transactions are processed through secure payment gateways to protect your personal information.
- Age Verification: As part of our commitment to responsible selling, we require age verification for all purchases. By using our website, you give us permission to conduct age verification using 1Account. This process will require your name, address, and date of birth. We may also request a copy of your photo ID, such as a passport or driver's license.
- Shipping and Delivery: We aim to process and ship your order as quickly as possible. Orders are typically dispatched on the same day for orders placed before 3pm. Any order after 3pm will be dispatched the following day after payment confirmation. Delivery times may vary based on your location and the shipping method selected. Depending on the chosen shipping method you may receive tracking information once your order has been shipped. You can find more information on deliveries on our Delivery Information
- Returns and Refunds: If you are not completely satisfied with your purchase, we offer a return policy that allows you to return items within [insert timeframe, e.g., 30 days] of receiving your order. The items must be unused and in their original packaging. Please contact our customer service team for instructions on how to initiate a return. Refunds will be processed to the original payment method once we receive and inspect the returned items.
- Changes to Orders: If you wish to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes can only be made before the order has been processed and shipped.
- Pricing: All prices listed on our website are in [insert currency] and are subject to change without notice. We strive to provide accurate pricing, but in the event of a pricing error, we reserve the right to cancel the order and issue a full refund.
If you have any questions or require further information regarding our order and payment terms, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure your shopping experience is satisfactory.
Shipping and delivery
For our delivery services, we utilize both Royal Mail and DPD to provide a range of options for our customers.
Royal Mail offers several delivery methods, including options with basic tracking and others with more detailed tracking, allowing you to choose what best suits your needs.
In contrast, DPD focuses on next-day delivery and provides a one-hour delivery slot on the morning of your delivery, ensuring you have a precise timeframe for when to expect your package. Additionally, DPD allows for real-time tracking of your parcel, keeping you informed throughout the delivery process.
We want to clarify that we are not responsible for orders that are outside of our control. Once a parcel leaves our store, it is in the hands of the delivery provider. While we strive to make the delivery process as smooth as possible, there can be unforeseen issues such as delays or lost parcels. In the event of a delay, there is often little that can be done. However, if your parcel is lost and you have not received it as expected, please reach out to us as soon as possible.
If you are not home when your product is delivered, the process varies depending on your chosen delivery method. With Royal Mail, they will either deliver the parcel to a neighbor or take it to your local post office, leaving you a card with instructions on how to collect it. For DPD deliveries, the parcel will be returned to the depot, and a card will be left for you to rearrange your delivery. If the parcel is not collected and gets returned to us, we will issue a refund for your order, but please note that shipping fees will be deducted from the refund.
In our delivery section, we want to emphasize that if the required information for checking your age or completing your order is not received, we reserve the right to cancel your order and issue a full refund. Additionally, we are not responsible for any delays that occur due to the age verification process or incomplete information provided by you. It’s essential to ensure that all necessary details are submitted promptly to avoid any disruptions in your order processing.
If your product arrives damaged, please take a picture of the goods in their original packaging and contact us to provide proof of the damaged delivery. It's important that you do not dispose of any damaged products unless we instruct you to do so. Once we receive your evidence, we will conduct an investigation and come up with a solution, which may include providing you with a replacement or issuing a refund. Your satisfaction is our priority, and we want to ensure that any issues are resolved promptly.
Returns and refunds
For our returns and refunds policy, we want to ensure that you have a clear understanding of the process and your rights as a customer.
If you are not completely satisfied with your purchase, you can return the item within 30 days of receiving it. To initiate a return, please ensure that the product is in its original packaging and unused. We recommend including a copy of your receipt or proof of purchase with the return to expedite the process.
In the case of damaged or defective items, we ask that you contact us immediately. Please take a picture of the damaged goods in their original packaging and send it to us as proof. Do not dispose of any damaged products until we advise you to do so. After reviewing your submission, we will investigate the issue and provide a solution, which may include a replacement or a full refund.
Once we receive your return, we will process it within 7-10 business days. Refunds will be issued to your original payment method. Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item is damaged or defective.
If you have any questions or need assistance with the return process, feel free to reach out to our customer service team. You can also read more on our Refund Policy.
Privacy policy
Our privacy policy is designed to inform you about how we collect, use, and protect your personal information when you interact with our services. We are committed to safeguarding your privacy and ensuring that your data is handled responsibly.
We collect various types of information, including personal details such as your name, email address, and shipping address when you place an order. This information is used to process your orders, communicate with you about your purchases, and improve our services. We may also collect non-personal information, such as browsing behavior and preferences, to enhance your shopping experience.
Your information is stored securely, and we implement appropriate measures to protect it from unauthorized access or disclosure. We do not sell or share your personal information with third parties for marketing purposes without your consent. However, we may share your information with trusted partners who assist us in operating our business, such as payment processors and shipping companies, under strict confidentiality agreements.
You have the right to access, update, or delete your personal information at any time. If you have any questions or concerns about our privacy practices, you can read our Privacy Policy or please feel free to contact us.
Limitation of liability
We do not accept any liability for damages or losses arising from the use of our products, except the products that have a manufacturing fault or as per required by law. By using our services, you acknowledge that you use our products at your own risk, if any issues arise we will first test the device before taking further steps. More information can also be found in our returns policy.
Mech Mods Safety
Mech mods, or mechanical mods, are a type of vaping device that operate without any electronic components. They rely solely on the battery's voltage to power the atomizer. While they can provide a more direct and powerful vaping experience, they come with significant risks, especially for those who may not fully understand how they work.
One of the main concerns with mech mods is safety. Since they don't have built-in safety features like regulated mods, users must have a solid understanding of ohm's law and battery safety to avoid dangerous situations. If the resistance of the coil is too low for the battery being used, it can lead to overheating, battery venting, or even explosions.
By purchasing a mech mod, customers are acknowledging that they understand these risks and are responsible for their own safety. It's crucial for anyone considering a mech mod to educate themselves thoroughly on how to use them safely and to ensure they have the proper knowledge about battery care and coil building. Always prioritize safety and make informed decisions when it comes to vaping.
In summary, by using our services and purchasing our products, you agree to adhere to the terms outlined in this document. These terms include our policies on promotions, product availability, safety regulations, and customer responsibilities. We reserve the right to update these terms as necessary, and it is your responsibility to stay informed of any changes. Thank you for choosing us, and we look forward to providing you with quality products and services.
