Track Order
Help Center
Back to Top
Privacy Policy
Privacy Policy of Capital Clouds
Welcome to Capital Clouds ("Company", "we", "our", "us")! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.capitalclouds.co.uk (the "Site"), and when you purchase our products and services.
By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not access the Site or engage with our services.
We reserve the right to modify our privacy policy at any time without prior notice, and any changes will be posted on our website.
Glossary:
Information we collect
We collect various types of information about you to provide and improve our services. This includes:
- Personal Information: We gather your name, email address, phone number, and physical address to facilitate communication and ensure accurate service delivery.
- Payment Information: To process transactions, we collect payment details such as credit card numbers, billing addresses, and other financial data necessary for completing purchases. (We do not store any sensitive data)
- Age Verification Information: We may require information to verify your age to comply with legal regulations and ensure that our services are only accessed by individuals of the appropriate age.
- Technical Data: We collect technical information that may include your IP address, browser type, operating system, and device type. This data helps us understand how our services are accessed and used, allowing us to enhance user experience.
- Transaction Data: We collect information about the products you purchase. This helps us understand your preferences and provide tailored recommendations and services based on your shopping history.
- Usage data: We collect how you interact with our website. This data helps us analyse user behaviour, improve our services, and enhance your overall experience. It may include details such as pages visited, time spent on the site, and navigation patterns.
We also collect aggregated data, which is information compiled from multiple users to identify trends and patterns. This data is not considered personal data because it does not identify or relate to any individual user. Instead, it provides insights into overall usage and preferences, helping us improve our services without compromising individual privacy.
Our Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
By collecting this information, we aim to provide you with a personalised and secure experience while using our services.
How we collect information
We collect your data through various methods to ensure we have the information needed to provide and improve our services. Here’s how we do it:
- Direct Interactions: When you register for an account, make a purchase, or contact us, you provide us with personal information directly.
- Automated Technologies: As you interact with our website, we use cookies and similar tracking technologies to collect usage data and technical information about your device and browsing behaviour.
- Third-Party Sources: We may receive information about you from third parties, such as social media platforms or partners, which helps us enhance your experience.
- Aggregated Data: We gather data from multiple users to create aggregated insights that help us understand trends and improve our services without identifying individual users.
These methods allow us to gather comprehensive data while respecting your privacy.
How we use this information
We use your information in several ways to enhance your experience and improve our services:
- Personalization: Your data helps us tailor our offerings to better meet your preferences, ensuring a more relevant experience.
- Service Improvement: We analyse user behaviour and feedback to identify areas for improvement, helping us refine our products and services.
- Communication: We use your information to send you updates, promotional materials, and respond to your inquiries or requests.
- Analytics: Aggregated data allows us to understand trends and patterns in usage, which informs our strategic decisions and enhances our overall service.
- Complying with Applicable Laws and Regulations: We may use your information to comply with legal obligations and respond to legal requests.
By utilising your information in these ways, we aim to provide you with a seamless and enjoyable experience.
Sharing of your information
We share your information in specific circumstances to ensure transparency and compliance. Here’s how we may share your information:
- Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal requests, ensuring that we meet our legal obligations.
- Protection of Rights: We may share your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies or to protect the rights, property, or safety of our users or others.
- Service Providers: We share your information with companies that provide services to help with business operations such as payment processing.
- Age Verification: We share your information for the purpose of verifying your age.
- Analytics: We may use analytics websites to help us understand how our services are used.
By sharing your information in these ways, we aim to maintain the integrity and security of our services while complying with legal requirements.
Data security
We take data security very seriously and implement strict access controls to limit who can access your data, ensuring that only authorised personnel have the ability to view or manage it. We only collect necessary data to provide our services effectively. All information is stored on our secure servers, and we conduct regular security audits to identify and address any potential vulnerabilities.
If we discover a breach of your data, we will notify you promptly and inform any applicable regulator of the breach where we are legally required to do so. While we strive to make sure all data is secure, we do not guarantee absolute security, as any transmission of data over the internet carries inherent risks. Therefore, any transmission is at your own risk.
Additionally, we do not recommend that you share your password with anyone. Your password is crucial for protecting your personal information, so it’s best to keep it confidential.
If you have any further questions or concerns about data security, feel free to ask!
Data retention
Data retention refers to how long we keep your information after it has been collected. We retain your data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we will securely delete or anonymize it.
If you have specific questions about our data retention policies or practices, please get in touch!
Your privacy rights
Your privacy rights include several important protections regarding your personal information. You have the right to:
- Access: You can request access to the personal data we hold about you.
- Correction: You have the right to request corrections to any inaccurate or incomplete data.
- Deletion: You can request the deletion of your personal data under certain circumstances.
- Data Portability: You have the right to request your data in a structured, commonly used format to transfer it to another service.
- Objection: You can object to the processing of your personal data in certain situations, such as for direct marketing purposes.
If you want to exercise any of your rights, please get in touch with us. Your request may take up to 1 month to process. We're here to help, so feel free to reach out whenever you need assistance with your privacy rights!
Age verification
Our website features an age verification system known as "1 Account," designed to ensure that all users meet the legal age requirements for accessing our services. This system is crucial for promoting responsible usage and compliance with regulations. When users create an account, they must provide accurate information to verify their age.
The process is straightforward and secure, allowing us to confirm that users are of legal age before they can purchase or engage with our products. This not only protects our brand but also helps create a safer environment for all users. We take privacy seriously, and all information collected during the age verification process is handled in accordance with our privacy policy, ensuring that your data remains secure and confidential. If you have any questions about the age verification process or how it works, feel free to ask!
Third-party Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.
Contact us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: hello@capitalclouds.co.uk
- Phone: +44 7725842140
- Mailing Address: 1 Connaught Building, Worthing, BN11 1BA
By using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
